Q: What is The Loft?

We are a new coworking space designed to help businesses and individuals thrive and succeed. We’ve created a space that feels as comfortable as home, allowing our members to feel truly at ease and open to contributing and collaborating with others. We feature a range of flexible private and coworking options and spaces, bespoke events and network opportunities to nurture connections, high-quality tech and services, and a dedicated support team. 

Q: Do companies need to be of a certain industry or size to meet the criteria for The Loft?

No. The Loft invites a range of different sized companies from individuals through to larger, more established organisations and across a number of suitable industries.

Q: How long is my membership commitment?
At The Loft, we have memberships starting from 1 month to 24 months.

Q: Is there a setup fee at The Loft?

  • Dedicated Desk Setup Fee: One-time setup fee of $50 per person.
  • Private Office: One-time setup fee of $100 per person.

Q: What are the different memberships offered?

  • Private Office
  • Dedicated Desk
  • Flex Desk
  • Casual Desk
  • Virtual Address

Q: Can I use the business address to register my company?

Yes, you can. As soon as you’ve been approved for membership and a services agreement has been officially signed, you may register your business with The Loft’s address.

Upon Termination of Membership: The address is no longer a valid business address and must be removed from all company collateral. Additionally, all member mail and courier deliveries will be returned to the sender if received, promptly following the termination date.

Q: Do I need to pay a security deposit and when is it required?

  • The security deposit is a one-time fee paid prior to your move-in and is held throughout the duration of your membership – similar to a bond. It is a liability and security requirement if there is significant damage made to the property or you default on your payment.
  • At The Loft, we require a security deposit for Private Office and Dedicated Desk memberships, as they include 24/7 building access. The value of a security deposit is equivalent to two months’ membership and can be requested for return with written notice upon termination of the service agreement.

Q: How do I book a meeting room and when will I be charged?

You can easily book through your member portal and select your preferred meeting room for your specified date and time – subject to availability. Members are notified to pre-purchase credits to replenish their credit allowance towards meeting rooms and will only be billed at the time of credit purchase.

Q: Can I pause my membership?

Yes. Members are eligible to pause their membership after 60 days of membership from the commencement date. Account pause is applicable to Flex Desk and Virtual members only. Account pause is subject to fees and terms.

Q: What do I do if my meeting room booking runs overtime?

We understand that meetings can run over their scheduled time sometimes. If this happens, please alert our team and provide a courtesy notice to those who may be waiting to use the room. Should a scheduling conflict arise, we will gladly assist you in relocating your meeting to another suitable room.

Q: How far in advance can I book a meeting room?

You can reserve a meeting room as far out in advance as you need. If you are interested in scheduling recurring meetings on a weekly or monthly basis, please enquire with our Community Manager to coordinate.

Q: Is there a cancellation policy for meeting rooms?

Yes. Cancellations of meetings within 48 hours of the meeting occurrence will incur a cancellation fee and will be billed to your next monthly invoice.

Q: What kind of events does The Loft host?

The Loft has a number of bespoke community events that focus on health and wellness, entertainment, charitable causes, networking and socialising opportunities.

Q: What are the Membership cancellation policies?

For all Virtual Address and Coworking memberships (Dedicated Desk/Flex Desk) on month-to-month term commitments, we require one 1-month’s written notice to be given for termination of services. Should you need to cancel your membership by a temporary request, please refer to our ‘Pause Agreement’ options and terms.

Q: What is the guest policy?

Members are welcome to bring guests and out-of-town team members to The Loft. Our team consistently monitors the safety and floor operations each day and requires all Members to register their guests with building security. In addition, members must accompany guests when on-site in the general common areas.

Q: Can I leave my belongings onsite?

Yes. Locker rentals are available for purchase for $40/month.

Q: What are the hours of operation?

Business hours are 9:00 am – 5:00 pm, Monday to Friday.

Q: When are monthly payments due?

Monthly payments are due on the first business day of each month.

Q: Will I receive a receipt once my monthly payment has been received?

Yes, you will always receive a receipt of successful or unsuccessful payment when remitting monthly payments.

Q: What payment methods are accepted? How can I change or update my payment method information?

  • Credit card
  • Direct Debit
  • EFT – Electronic Transfer of Funds

Q: How can I update the address listed on my invoice?

You can update payment details, and address and view past and current invoices in the member portal.

Q: What internet does The Loft offer?

The Loft offers an enterprise-grade internet solution for guaranteed speed, optimal performance and security. We have high-speed, unlimited Wi-Fi and LAN, as well primary and secondary link connections to eliminate any speed reductions during peak consumption hours on our shared network.

Q: How do I connect my device to the Wi-Fi?

Once you are a Member, our Community Manager will provide you with your personalised credentials to log in.

Q: Is there a separate Wi-Fi network that guests and visitors should use?

Yes, we have a guest wireless network that is accessible to all visitors. Simply select the guest network, fill in the prompted fields and you’ll be promptly connected.

Q: Am I able to register my own guests with building security?

Members are not able to register their own guests with building security. Should you like to register a guest to access The Loft, please inform our team of their full names for guest registration within our building security system.

Q: If I have a new Team Member, how do I set them up with building access?

Simply speak to our Community Manager and let them know when your new team member starts, along with any other requirements they may need to set up prior to their start date.

Q: What is the mail and package handling policy?

All received mail parcels and packages are delivered to Member offices the same day. For all Virtual Address Members, all received mail parcels and packages will be stored and locked securely at reception for pick up and/or mail redirection.

Q: How do I get notified of a mail and package delivery?

You will be notified by email if you’ve received mail or a package.

Q: What do I do if I lose my access card?

If you lose your access card, please let our team know immediately for deactivation. We can then arrange a replacement access card for your use.

Q: How often will my office be cleaned?

Cleanliness and hygiene are paramount at The Loft. All offices and common areas are cleaned regularly and thoroughly after-hours and our housekeeping staff will ensure the tidiness and sanitation of common and high-traffic areas during business hours.

Q: How do I access the building during after-hours?

Members with 24/7 access allowances (Private Office and Dedicated Desk Memberships) will be able to access the building with their access cards at any given time. Other memberships will only be able to access the building during business hours – 9 am – 5 pm, Monday to Friday.

Q: Am I able to upgrade my office if my team expands and I need more space?

Yes – we offer full flexibility at The Loft, meaning you can upgrade, add or change your space to cater to your changing needs at any time. Simply get in touch with our management team if you’d like to modify your current office.